FAQs

If your question is not listed below please feel free to contact us and we'll get back to within 24 hours.

Yes! We can draw any pet you like. We've drawn dogs, cats, horses, bunnies, mice, snakes, spiders, turtles, goldfish, ducks and more!

We can also draw people! Check out our family canvases here.

Yes! Simply choose up to 5 pets on our pet canvas here.
If you would more than five pets on your canvas we can do this too. Please contact us for more details.

(For multi-pet canvases you can upload individual images or a collage, whatever you prefer)

We often create portraits of pets that have crossed the rainbow bridge. We're always able to work with our customers and make this work even if they do not have a clear photo of their pet. Our artists are very talented at what they do! Please contact us if you have any further questions at support@petcreations.co.uk

We send a free preview with all personalised products to ensure you will be happy with the result. We can also make any charges free of charge.

Shipping in the UK costs £4.99 and is free when you spend £75 or more.

Shipping in the EU costs £4.99 and is free when you spend £75 or more.

Shipping in the USA costs £4.99 and is free when you spend £75 or more.

Shipping in Canada costs £4.99 and is free when you spend £75 or more.

Shipping in Australia costs £4.99 and is free when you spend £75 or more.

Shipping in Mexico costs £4.99 and is free when you spend £75 or more.

Shipping for the rest of the world costs £18.99 and is free when you spend £250 or more.

Yes, we do! Pet Creations are official partners of Clearpay, the 'Shop now. Pay later' service. Clearpay allows you to split your purchase into four easy interest-free payments, payable every two weeks.

We are also partners of Klarna which allows you to pay in 3 equal payments – first when you place the order, second 30 days later and third 60 days later...simple!

Unfortunately, these options are only available for our UK customers)

Due to the high volume of orders we receive that are gifts, we no longer include an invoice showing the price in our packaging.

All of our boxes are also unbranded to not spoil the surprise if you are getting this delivered to the address in which the recipient also lives.

USA, CA, AUS, UK, Mexico: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-15 working days
All orders are shipped fully tracked.

Please note, for any personalised products, there will usually be a delay in dispatch time. (Usually 24-48 hours)

You will receive an email with a tracking number as soon as your order has been shipped. You can also check on the status of your order at any time here.

- Choose the item you want to order and then click the 'ADD TO CART' button.
- You will then be transferred to your shopping basket, click the 'CHECKOUT' button.
- You will see a 'Discount Code' box in the upper right most part of the page.
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied.
- Fill in the rest of your details and place your order.

Yes, we ship worldwide. We have print facilities in the USA, Canada, Australia, the UK and the EU. Your order will be shipped from the closest facility in order to get this to you promptly. This also means you will NOT be charged any customs fees on your order.

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners.
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, please contact us.

Please refer to our Refund Policy here.